At Vedeus.com, we strive to provide excellent service which includes the security of shipping your packages. We have opted to provide you with multiple options for shipping your order that provides tracking numbers to ensure that you can monitor your shipment as it travels to your doorstep.

ORDER CONFIMATION
After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn’t receive the confirmation email within 24 hours, please check your spam folder before contacting us.

INTERNATIONAL STANDARD SHIPPING

Express delivery areas: Global

We try our best to process all orders within 1- 5 business days of receipt, but it can take longer during peak periods (holiday seasons, big sales, etc…).

We have elected to use the most affordable shipping prices through priority mail international. It can take up to 1-5 business days to process orders after they are received. Delivery can range from 7-14 business days depending on your proximity (does not deliver on sunday or holidays) and has no specific guaranteed delivery time. Due to differing international customs processes, Vedeus.com cannot be held liable for any packages shipped via this method.

SHIPPING METHOD	SHIPPING TIME	SHIPPING COSTS
Standard Shipping	Within 8- 14 business days	$10 USD | Free on orders over $200 USD
Express Shipping	Within 7 – 10 business days	$35 USD

Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 – 15 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

Once it has left our warehouse. should you run into any tracking issues. Please contact the shipping carrier if you did not receive your package you may file a complaint report with them directly. In some cases, we may elect to use a shipping method which requires a signature upon receipt, based on the total value of your order. if you want to ensure that we ship your international package with tracking confirmation to your door, you may make a direct request with customer service at support@vedeus.com

HOW CAN I TRACK MY ORDER?

After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier’s information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier’s official website after 24 hours.

Once they arrive in your country, your local postal services take over. This means you’ll be able to track your parcel on your local postal services’ website with the same tracking number. If the tracking shows that the parcel couldn’t be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you information that we don’t have.

Please note that tracking is active during 60 days so we won’t be able to do anything to help you if you contact us after this period.

LOST OR STOLEN PACKAGES

Vedeus.com is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Vedeus.com will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

We know how important your order is! We provide our customers with the option to track your package through www.usps.com or www.ups.com. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left  with property managers or an apartment office.

We will always do your best to assist you, but we does not hold responsibility for packages that are lost or stolen after delivery. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

You have option to purchase insurance when checkout for your package that protects small package shipments against loss, damage or delays up to the full sales price

INCORRECT SHIPPING INFORMATION

If a package is returned to Vedeus.com dur to an incorrect or incomplete shipping address provided by a customer, the customer will responsible for the return shipping cost as well as the redelivery cost. Vedeus.com is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

*COVID_19 (CORONAVIRUS)

Delivery times are slowly returning to normal. However, despite best efforts some destinations are still subject to transit/delivery delays. This is why the following estimated delivery table cannot be guaranteed, it depends on your country’s current status. For your information, most of the postal services are still experiencing transit/delivery delays because of limited airline capacity, government restriction, important safety measures including physical distancing, employee absence (quarantine…), customs procedures and the huge extra volume of package every day… as a result of the pandemic. But they still working hard to collect, process and deliver mail/parcels in unprecedented times.
*2024 United States presidential election
Currently delivery times may be 7 – 14 days slower than expected due to customs checks. The reason is to ensure security before the election. This is beyond our control, we hope you understand

PLEASE NOTES

• When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
• Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
• You have to pay your own shipping fee for the returned product if it’s not the problem of the quality.
• Due to skin care products and functional foods. Sometimes customs will randomly check orders without informing us. So sometimes they will remove the seal for some products to check, but we guarantee that they are still completely quality guaranteed and have not been used. ( This is due to force majeure, so we apologize for the inconvenience, In cases of unexpected customs inspection, we will not be able to resolve them when they remove the seal) 

THANK YOU FOR YOUR PATIENCE, UNDERSTANDING AND SUPPORT DURING THIS DIFFICULT TIME, IT IS TRULY APPRECIATED!

CONTACT
Email: support@vedeus.com
Phone: +1 (818)-869-8696